Q Do you guarantee your products or services?

A Sure. I guarantee that the fibers are 100% silk, unless I tell you otherwise in the description. I guarantee yardage as stated.
If you get your fibers and are really unhappy, write me. If I can't make it better I'll refund your purchase price, no questions asked, when you return the fibers (with delivery confirmation) to me, in the same condition you received them in.

Q What if I don't want to give my credit card over the Internet?

A You don't have to.
When you get to the shopping cart check out you can chose to pay by credit card, PayPal, or check/money order.
If you want to pay by PayPal, check PayPal as your payment option. You'll be taken right to the PayPal web site and will be able to pay instantly.
If you want to pay by credit card and enter your credit card number onto the secure web site, just check credit card and continue.
If you want to pay by credit card, but don't want put your numbers on line, write in the Comments section if you will be faxing or phoning your credit card number.
Then you can fax or phone to my answering machine (numbers below) the credit card number (don't forget the expiration date!).

Q What about shipping and tax?

A I charge a flat rate shipping of $1 for all US and Canada orders, and $3 for all international orders.
I collect NY sales tax.
I ship all orders within 5 days. If it's going to take more than 5 days, I'll email you and let you know. So it's important that you put your email address on your order.

Q How are the scans?

A For color they're very good. The scanner is a high end scanner, and when I make a scan I pick a skein out of the bag to scan it. Nothing special - just any one I grab so what you see is what you get. Check your monitor - go to the Silk Chenille page and click on the bright red and the yellow scans. They're a very bright red, and a good strong yellow.
The biggest feedback I get about the scans is that the colors and silks are much more vibrant and luxurious than shown. This is because silk is very hard to scan - it reflects much of the light giving a flat look to a really high sheen fiber.
The ribbon scans the very worst - it looks flat no matter what I do, but it is a pure silk ribbon with good drape. The silk chenille scans the best - it really does feel like it looks and sometimes people buy it just to pet it.

Q How do you open the skeins?

A They aren't as tricky as they look.
They start life as a circular skein, with the two ends tied together, and then folded twice before the tag is stapled over it.
Hold one end of the tag in each hand. Pull them apart and carefully find the knot. Hold the knot tightly in one hand and open up the skein with your other hand. Now treat it as you would any other skein of silk.
Some users hold the skein open with their two feet and wind it, while some prefer to use another person. The skein also fits around the top of your regular bobbin box.